As branded goods are specially made to order, they cannot generally be accepted for return.
Returns will only be accepted if:
* the item ordered is defective or below standard;
* the item received is not the item ordered.
In those cases, the Supplier will agree to replace the defective item/s at our expense. We cannot and will not accept for refund or exchange, any branded items that for any reason whatsoever the customer has deemed to be undesirable or unsuitable. Any unbranded items ordered will be accepted by the Supplier, provided that the goods are returned within 30 days and in the same condition that they were dispatched in, subject to reasonable written exchanges between the Supplier and the customer.
In any case returns will only be accepted by prior arrangement with the Supplier and subject to a handling fee. The cost of return freight is the Customer’s responsibility. In respect of the supply of goods in New Zealand , all goods delivered may be returned to the Seller provided that: the return is effected within 30 days of delivery; and the goods are returned in mint condition; and the buyer provides invoice numbers relating to the purchase; and the Seller’s Customer Services approves written permission for the return of the goods. The full price of the goods will be refunded to the Buyer where goods are returned in accordance with the conditions specified above.